Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. Please go through the size chart carefully for sale products.
One can initiate exchange of a product if there is a faulty/defective/torn product. Customers can also initiate an exchange if they receive a wrong product which they have not ordered.
Customised or made to order products are not eligible for exchange until there is manufacturing defect. For alterations in customized products, please refer to our alteration policy.
If the product meets the above exchange parameters, the customers can initiate the same on our website under exchange now, this will be approved subject to internal verification by Mivik team and if found satisfactory the same will be approved for exchange, once the same is approved the customer will receive a notification for the same. No exchange can be initiated after 2 days of delivery of the product. Please ensure that the product you return is unused, unworn and the original tags are intact without which the return will not be accepted.
The customer is required to schedule the reverse pick up of the product if the same is approved by Mivik’s team, in case the customer/courier agency is unable to pick up the product, the customer is required to re-intimate Mivik for rescheduling the reverse pick up. The charges of reverse pick up will be borne by Mivik if the above conditions are met for exchange.
- The product may have slight irregularities in the motif and colors owing to the human involvement in the process and are the hallmark of a handcrafted product.
- There may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dyeing and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.
- Such instances should not be treated as a defect in the product.